Effective Date: May 1, 2026
1. Introduction
Welcome to High Level Health (“Company,” “we,” “our,” or “us”). We respect your privacy and are committed to protecting it through this Privacy Policy. This policy describes how we collect, use, disclose, and safeguard your information when you visit our website and interact with our services.
2. Information We Collect
We may collect the following types of information:
a. Personal Information
- Name
- Email address
- Phone number
- Billing and/or shipping address
- Date of birth (to verify legal age)
- Government-issued identification (where required for compliance)
- Any other information you voluntarily provide
b. Non-Personal Information
- Browser type
- IP address
- Device information
- Pages visited and time spent on the website
- Referral URLs
c. Cookies and Tracking Technologies
We use cookies, pixels, and similar tracking technologies to enhance user experience, analyze traffic, and support marketing efforts. You can control cookie preferences through your browser settings.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our website and services
- Verify age and comply with cannabis regulatory requirements
- Process transactions and fulfill orders
- Communicate with you regarding orders, promotions, and updates
- Improve website functionality and customer experience
- Detect and prevent fraud or unauthorized activity
- Comply with applicable laws and regulations
3.1 Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, provide our services, comply with legal and regulatory obligations, resolve disputes, enforce our agreements, and protect our legitimate business interests.
The length of time we retain information depends on the type of information collected and the purpose for which it was collected. For example:
- Account and contact information may be retained while you maintain a relationship with us and for a reasonable period thereafter.
- Transaction and compliance-related records may be retained for the period required by applicable cannabis, tax, financial, and regulatory laws.
- Website usage, analytics, and marketing data may be retained for up to twenty-four (24) months unless a longer retention period is required for legal, security, or operational purposes.
When personal information is no longer needed for these purposes, we will securely delete, anonymize, or otherwise dispose of the information in accordance with applicable laws and industry standards.
4. Sharing Your Information
We do not sell your personal information. We may share your information with:
- Service providers (e.g., payment processors, website hosting providers, analytics providers, and marketing platforms)
- Licensed partners or affiliates where necessary for business operations
- Regulatory authorities, government agencies, or law enforcement when required by law, court order, or regulatory obligation
- Professional advisors, auditors, or legal counsel when necessary to protect our business interests or comply with legal requirements
5. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Privacy Rights
Depending on your location, you may have rights under applicable laws, including the Colorado Privacy Act and other state privacy laws. These rights may include:
- The right to access your personal data
- The right to correct inaccuracies in your personal data
- The right to delete your personal data
- The right to obtain a copy of your personal data
- The right to opt out of targeted advertising
- The right to opt out of the sale of personal data, where applicable
- The right to appeal a decision regarding a privacy rights request
To exercise your rights, please contact us at c.kobayashi@highlevelhealth.com.
7. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of those third-party sites. We encourage users to review the privacy policies of any third-party websites they visit.
8. Age Restrictions
Our website and services are intended only for individuals who are twenty-one (21) years of age or older. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have collected information from an individual under 21, we will take reasonable steps to delete such information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date. Your continued use of our website and services after any modifications indicates your acceptance of the updated Privacy Policy.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
High Level Health
Email: c.kobayashi@highlevelhealth.com
Disclaimer: This Privacy Policy is provided for general informational purposes and should be reviewed by qualified legal counsel to ensure compliance with all applicable federal, state, and local laws and regulations, including cannabis industry-specific requirements and privacy regulations.